Warranty & Returns Policy

1. Our 24 Month Guarantee
Your Chic Mats are protected by a 24 month warranty from the date of purchase. This warranty specifically covers material and manufacturing defects existing at the time of delivery.

2. Warranty Terms & Conditions
To activate a warranty claim, please note the following:

• Proof of Purchase: A valid receipt or order confirmation from chicmats.com (or an authorized dealer) is required.
• Resolution: If a defect is confirmed, we will provide a replacement. If your specific model is no longer available, we will provide a mat of similar model or color.
• Discretion: Chic Mats reserves the sole right to determine if a defect is a result of manufacturing or external damage.

3. What is NOT Covered (Exclusions)
To maintain the longevity of your mats, please note that this warranty does not cover:

• Normal Wear & Tear: Deterioration from daily use, scratches, or fading of trims/face material.
• Accidental Damage: Damage from fire, water exposure, theft, or loss.
• Abuse & Negligence: Damage resulting from knocks, drops, tears, or incorrect installation/use.
• Unauthorized Alterations: Any repairs or resurfacing done by non-authorized persons.

4. How to Start a Claim

• Email Us: Contact support@chicmats.com with your Order Number and photos of the fault.
• Inspection: We must inspect the mats before a replacement is issued.
• Shipping: You are responsible for the return postage and packaging. However, if the product is deemed to have a manufacturer’s defect, we will refund your return postage costs.

5. Refund & Return Policy

• Unused Items: If you change your mind, unused mats in original packaging can be returned within 30 days for a refund (excluding shipping).
• Processing Time: Once inspected, refunds are issued to the original payment method within 5 – 7 business days.