Privacy Policy

Effective Date: January 30, 2026

Chic Mats (“us”, “we”, or “our”), operated by XGENECOM LLC, a limited liability company registered in Wyoming, USA, operates the chicmats.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

 

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information (“Personal Data”) including: Email address, First name and last name, Phone number, and Shipping/Billing Address.

  • Usage Data: We may collect information on how the Service is accessed (IP address, browser type, time spent on pages).

  • Cookies & Tracking: We use cookies to track activity and maintain certain information to improve your shopping experience.

2. Use of Data

XGENECOM LLC uses the collected data for:

  • Fulfilling and managing your orders.

  • Providing customer support and responding to inquiries.

  • Detecting, preventing, and addressing technical or fraudulent issues.

  • Complying with legal and tax obligations.

3. Transfer of Data

Your information, including Personal Data, is maintained on computers located in the United States. For customers located outside the United States, please note that we transfer and process data in the U.S.

As a global business with an international supply chain, your data may be processed by our service providers in other jurisdictions (such as manufacturing partners for shipping purposes), but always under strict confidentiality and security controls.

4. Disclosure of Data & Third-Party Service Providers

We do not sell your personal data. We may disclose your data to third-party Service Providers who perform tasks on our behalf:

  • Payment Processors: We use third party payment processors. We do not store or collect your payment card details. That information is provided directly to our payment processors, whose use of your personal information is governed by their own Privacy Policies.

  • Shipping Partners: We share your name and address with carriers (e.g., UPS, FedEx) to deliver your custom mats.

5. Your Rights (CCPA/US State Laws)

If you are a resident of California or other US states with modern privacy laws, you have the following rights:

  • Right to Know: You can request a list of the personal information we have collected.

  • Right to Delete: You can request that we delete your personal information.

  • Right to Opt-Out: We do not sell your personal data; however, you have the right to opt-out of any future “sharing” of data for targeted advertising.

  • Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise these rights, please contact us at support@chicmats.com.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy—specifically for fulfilling orders, tax records, and dispute resolution.

7. Security of Data

The security of your data is important to us. We use commercially acceptable means (SSL encryption and secure gateways) to protect your Personal Data, but remember that no method of transmission over the Internet is 100% secure.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: support@chicmats.com

  • Entity: XGENECOM LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA