Refund & Return Policy

Last Updated: April 2026

At Chic Mats, we take great pride in the quality and craftsmanship of our bespoke vehicle mats. Because each set is custom manufactured specifically for your vehicle’s make and model, they cannot be resold. Our policy is designed to ensure you receive a perfect product while reflecting the nature of custom production.

1. The Chic Mats Fitment Guarantee

Your satisfaction is our priority. If the mats you receive do not fit your vehicle as specified in your order, we provide a 100% Fitment Guarantee:

  • Rectification: We will first attempt to rectify the design or provide a replacement set at no cost to you.

  • Full Refund: If we are unable to provide a set that fits your vehicle correctly, a full refund will be issued.

2. Return Window & Eligibility

  • Window: You must initiate any request for a return or replacement within 30 days of delivery.

  • Condition: To be eligible for a fitment related return, mats must be in like new condition and returned in their original packaging.

3. Custom Made & Bespoke Items

Because our products are made to order based on your specific vehicle data (Year, Make, Model):

  • Change of Mind: We cannot accept returns or offer refunds for change of mind, ordered wrong color, or dislike of style once production has begun.

  • Cancellations: You may cancel your order within 12 hours of purchase for a full refund. After 12 hours, the production process begins, and cancellations are subject to a 35% material cost fee.

4. Damaged or Defective Items

If your mats arrive damaged or have a clear manufacturing defect (e.g., stitching issues or material flaws):

  • Please email support@chicmats.com within 7 days of delivery.

  • Include your Order ID and clear photos of the damage.

  • We will ship a replacement set immediately at no additional cost to you.

5. Return Shipping

  • Defects/Fitment Issues: Chic Mats will cover the shipping costs for any returns related to manufacturing errors or fitment failure.

  • Authorized Returns: If a return is authorized for any other reason, the customer is responsible for return shipping to our US based fulfillment center via a trackable shipping service.

6. Refund Process

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Original Payment Method: Approved refunds are processed automatically to your original method of payment.

  • Timeline: Please allow 5 to 10 business days for the credit to appear on your statement.

Business Information:
Company Name: XGENECOM LLC
Phone: +1 (307) 888-9646
Address: 30 N Gould St, Sheridan, WY 82801, USA
Email: support@chicmats.com