Shipping Policy

At Chic Mats, we take pride in crafting high quality, custom fit floor mats tailored specifically to your vehicle. Because each set is bespoke, our shipping process includes a dedicated production phase to ensure a perfect fit.

1. Order Processing & Custom Production

Every set of Chic Mats is laser cut and hand stitched to order.

  • Production Time: Please allow 3 to 5 business days for manufacturing and a rigorous quality check before your order is dispatched.

  • Order Cut off: Orders placed after 5:00 PM (MST) will begin the production cycle on the following business day.

2. Shipping Rates & Estimates

  • United States: We are proud to offer Free Standard Shipping on all orders across the United States.

  • Canada: Shipping rates for Canada are calculated at checkout based on your specific location.

  • Delivery Time: Once production is finalized, orders typically arrive within 10 to 14 business days.

  • International Logistics: To ensure the highest quality and global availability, our mats are dispatched directly from our specialized international manufacturing hubs.

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) as soon as your order leaves our fulfillment center. The tracking number typically becomes active within 24 hours. You can track your order directly on our website via our Track My Order page.

4. Shipping Destinations & Limitations

  • P.O. Boxes: Due to the size of our custom mat sets, we are unable to ship to P.O. Boxes. Please provide a physical residential or business address at checkout.

  • Coverage: Currently, we only ship to the United States and Canada.

5. Damages & Missing Packages

Your satisfaction is our priority. If your order arrives damaged or is lost in transit, we are here to help:

  • Damaged Items: If your mats arrive damaged, please save all packaging materials and contact us at support@chicmats.com within 7 days. We will arrange a priority replacement for any manufacturing or transit-related issues.

  • Missing Packages: If the carrier confirms delivery but you have not received your package, please contact us. While we are not liable for theft after delivery, we will assist you in opening a formal investigation with the carrier to locate your items.

Business Information:
Company Name: XGENECOM LLC
Phone: +1 (307) 888-9646
Address: 30 N Gould St, Sheridan, WY 82801, USA
Email: support@chicmats.com